1. Program Description
Center for Safety & Change offers confidential support services through live chat and SMS/text messaging using BaseChat. These services are available to individuals impacted by domestic violence, sexual assault, human trafficking, and other crimes.
By initiating contact through BaseChat or opting into SMS/text messaging, you agree to receive communications from trained advocates for purposes including:
• Emotional support and crisis intervention
• Safety planning
• Information and referrals to services
• Follow-up communication (if applicable)
2. Voluntary Participation
Participation in chat or SMS services is completely voluntary. You may stop communication at any time.
3. Consent to Receive Messages
By initiating a text conversation, you are consenting to receive conversational messages from Center for Safety & Change.
• Message frequency may vary depending on your needs and engagement
• Message and data rates may apply based on your mobile carrier
4. Opt-Out Instructions
You may opt out of SMS communications at any time by:
• Replying STOP to any message
After opting out, you will no longer receive SMS messages unless you reinitiate contact.
5. Help Instructions
For assistance, you may:
• Reply HELP to any message
• Visit our website: centerforsafetyandchange.org
• Call our 24/7 hotline: (845) 634-3344
• Call our main office line: (845) 634-3391
6. Confidentiality & Privacy
Center for Safety & Change is committed to protecting your privacy and confidentiality. However, please be aware:
• Chat and text messaging may not be fully secure
• Mobile information and SMS opt-in consent will not be shared with or sold to third parties for marketing or promotional purposes
• Messages may be seen by others who have access to your phone or device
• We encourage you to delete messages or use a safe device if you have safety concerns
• When using the webchat feature, we encourage you to delete your browsing history and cookies.
Information shared may be kept confidential except where disclosure is required by law, including but not limited to:
• Risk of harm to yourself or others
• Abuse or neglect of a minor, elder, or vulnerable person
For full details, please review our Privacy Policy here.
7. Safety Disclaimer
If you are in immediate danger, please call 911 or your local emergency services.
Chat and SMS services are not a substitute for emergency response.
8. Appropriate Use
By using this service, you agree:
• Not to misuse, harass, or abuse the service
• Not to send spam or unrelated content
Center for Safety & Change reserves the right to discontinue communication if the service is misused.
9. Service Availability
Chat and SMS services are available 24/7. Response times may vary depending on advocate availability.
10. Changes to Terms
These Terms & Conditions may be updated at any time. Continued use of the service constitutes acceptance of any updates.
11. Contact Information
Center for Safety & Change
9 Johnsons Lane, New City, NY 10956
24-Hour Hotline: (845) 634-3344
Main Office Phone: (845) 634-3391
Agency Email: [email protected]
centerforsafetyandchange.org